Getting help with Xero
The extensive support resources available to you for help with Xero
Xero has extensive support resources, and we are your first point of contact for any Xero question.
Resources
- Xero Central (central.xero.com): Xero's help library with articles and video guides for every feature
- Xero community forums: answers from other Xero users to common questions
- Xero support chat: available through the Help menu in Xero for technical platform issues
When to contact us
You can contact us about any question about how to record a transaction, what account code to use, how to handle an unusual situation, or what a Xero figure means. These are accounting questions rather than technical Xero questions, and we are better placed to advise. Contact us before making any significant changes to your Xero setup.
💡 Good to know: The golden rule: if in doubt, ask us before changing anything in Xero that affects how transactions are reported. A two-minute conversation prevents much longer correction work. There is no such thing as a question too small or too basic to ask.
Not found what you're looking for?
Please get in touch and we'll be happy to help:
Email: You can submit a request using our contact form
Phone: 020 3897 2233
Live Chat: Select the live chat icon on the bottom right