How to update your contact details
What you need to keep up to date, and how to update your details with us and in Xero
Keeping your contact details current with us ensures you receive all correspondence, deadline reminders, and documents promptly.
What to update
- Your personal email address (used for Karbon emails and correspondence)
- Your mobile number (used for two-factor authentication and urgent communications)
- Your home address (used for personal correspondence and, if applicable, your registered address)
How to update your details
Email any changes in your details to support@bsqaccounting.co.uk.
Updating your Xero profile
Your Xero profile is separate from your BSQ Accounting client record. To update your name or email in Xero, go to your profile icon in the top right, select My Xero, and update your details there. If your Xero login email changes, contact us so we can update the user record in your Xero account.
💡 Good to know: Outdated contact details are one of the most common reasons clients miss important deadline reminders. Update us as soon as any contact details change.
Not found what you're looking for?
Please get in touch and we'll be happy to help:
Email: You can submit a request using our contact form
Live Chat: Select the live chat icon on the bottom right