Manage Your Mail

If you’re using our address services, your company mail will be delivered to:

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

What happens to your mail?

Once received, our dedicated mail team will process your correspondence:

• Standard letters are scanned and emailed to you
• Non-scannable items (e.g. parcels or bulky documents) are securely forwarded by post

Please ensure you have the appropriate services in place to receive and forward your mail.

Accessing your mail

All scanned mail is also uploaded to your Client Account for easy access.

To view your mail:

1. Log in to your Client Account
2. Go to your dashboard
3. Select the “My Mail” tile
4. Click the PDF icon to view your scanned document

If there is no PDF icon, this means the item has been forwarded by post rather than scanned.

Can’t see your mail?

All processed mail is logged in your Client Account. If you’re expecting something but can’t see it, here are a few things to check:

1. Check your services are active
   • Registered Office and Service Address services cover official government mail
   • Business Address services cover general business correspondence
   • You can view more details in our help article
2. Check your account status
   Mail handling or forwarding may be paused if your account has any outstanding invoices.
3. Check with the sender
   The item may not have been delivered yet, or it may need to be reissued.