---
title: Common ID verification issues
description: Common ID verification issues
---

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1. [ID Checks](https://help.1stformations.co.uk/id-checks?hsLang=en-gb)
2. [Common Verification Issues](https://help.1stformations.co.uk/id-checks/common-verification-issues?hsLang=en-gb)

# Common ID verification issues

## Learn what causes ID checks to fail and how to complete them correctly

### Unsupported Document Type

The ID document submitted has not been accepted. In some cases, a passport is required, and other forms of photo ID will not be accepted, regardless of image quality.

### Document Does Not Meet Criteria

A supported ID document was submitted, but the image did not meet verification standards. Your ID must be:

- Fully visible
- Clear and in focus
- Undamaged
- Uncropped and complete

Blurred, cut-off, or unreadable images may be rejected.

### Name or Date of Birth Mismatch

The personal details entered do not exactly match the information shown on the ID or order. Even small differences, such as a missing middle name or incorrect date of birth, can result in delays.

 

**Tips to avoid delays** 

- Use your full legal name exactly as it appears on your ID document
- Double-check your date of birth before submitting
- Ensure all uploaded images are clear and complete
- Only submit supported forms of identification

### Not found what you're looking for?

Please get in touch and we'll be happy to help:

**Email:** You can submit a request using our [contact form](https://forms.1stformations.co.uk/contact/)

**Phone:** 020 3897 2233

**Live Chat:** Select the live chat icon on the bottom right

- [Our ID Verification Process](https://help.1stformations.co.uk/id-checks/our-id-verification-process?hsLang=en-gb)
- [Companies House ID Verification](https://help.1stformations.co.uk/id-checks/companies-house-id-verification?hsLang=en-gb)
- [Accepted ID Documents](https://help.1stformations.co.uk/id-checks/accepted-id-documents?hsLang=en-gb)
- [Common Verification Issues](https://help.1stformations.co.uk/id-checks/common-verification-issues?hsLang=en-gb)

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