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Live chat: how it works and fair usage

What it is best used for and things to keep in mind

Live chat is available to all BSQ Accounting clients across every plan tier. It is the fastest way to get a quick answer to a routine question.

How to access live chat

Select the live chat icon that appears on the bottom right of our website after a few seconds on any webpage.

What live chat is best for

  • Quick factual questions about your accounts or tax position
  • Clarifying how to record a specific transaction in Xero
  • Checking a deadline or payment reference
  • Flagging that you have received something from HMRC

Important: our live chat is powered by AI

Our live chat uses artificial intelligence to answer common questions about limited company accounting, tax and our services. It is provided for general information only and is not professional advice.

Please keep in mind:

  • The chat can only respond to what you type. It does not know your wider circumstances, so answers may be incomplete or may not apply to your situation.
  • AI-generated answers can sometimes be wrong, incomplete or out of date, and tax rules and rates change regularly.
  • Before making any decision that could affect your business, tax position or finances, please speak to your accounting team, who will advise based on your full circumstances. The advice we are responsible for is the advice set out in your Letter of Engagement and delivered by your accounting team.
  • Use of the chat is at your own risk. We do not accept liability for loss arising from action taken, or not taken, based on information provided through the chat.
  • Anything you type is handled in line with our Privacy Notice. Please do not share sensitive information such as passwords or full bank details.

Full terms for AI Live Chat are set out in your Schedule of Services.

Fair usage

Live chat is subject to a fair usage policy. It is designed for concise, specific questions rather than extended advisory conversations. For anything more complex, we will use the chat to capture the key details, then an advisor will review your query and respond to you directly via Karbon, our Practice management tool.

💡 Good to know: There is no fixed limit on the number of chats. Fair usage is assessed case by case. If we think usage is becoming excessive, we will let you know first and work with you on the best way to handle your queries. Chats may be recorded for quality and training purposes.

Not found what you're looking for?

Please get in touch and we'll be happy to help:

Email: You can submit a request using our contact form

Phone: 020 3897 2233

Live Chat: Select the live chat icon on the bottom right