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Accounting Service
Working with Us
Working with Us
Updating your details, contacting support and response times.
How to Contact Us
Live chat: how it works and fair usage
Email support: who to contact and expected response times
Phone support (Accounting Scale plan)
Submitting documents and queries through Karbon
What to do if your query is urgent
Your Accountant and Support Team
Named accountant: what to expect on Accounting Scale
How we work as your HMRC agent
What we handle on your behalf without you needing to ask
How to let us know about a change in your circumstances
Response SLAs: what the 48-hour guarantee means
Keeping Your Details Up to Date
How to update your contact details
Notifying us of a change to your company's directors or shareholders
Updating your registered address
Telling us if your business activities change
What to do if you want to change your accounting year-end
