What to do if your query is urgent
The steps to take to contact us for an urgent query
If you have a query with a same-day or next-day deadline, follow these steps to ensure it reaches us as quickly as possible.
1. Contact us via live chat immediately
Live chat is the fastest channel for flagging an urgent matter. Tell us clearly what the deadline is and what you need. Even if we cannot resolve the query immediately via chat, flagging it means we are aware and can prioritise.
2. Send an email marked urgent
Follow up with an email including URGENT in the subject line, the deadline, and all relevant details. Attach any documents needed to resolve the query.
3. Call us (Accounting Scale clients)
If you are an Accounting Scale plan client and the matter is critical, call us directly on 020 3872 2528, Monday to Friday, 9am to 5.30pm.
💡 Important: Please do not wait until the morning of a deadline to contact us. HMRC deadlines cannot be extended after the fact. If you are aware of an approaching deadline, contact us as early as possible, even if you think we already know about it.
Not found what you're looking for?
Please get in touch and we'll be happy to help:
Email: You can submit a request using our contact form
Live Chat: Select the live chat icon on the bottom right