How to Track a Service Order
Once you’ve placed an order for a service, you can track its progress and any required actions through the email updates sent by our team. Below is a simple guide to help you monitor progress and ensure nothing is causing delays.
General tips for all services
- Check your inbox (and spam/junk folder) regularly
- Look out for emails from our team requesting information or confirmation
- Respond promptly to avoid delays
- Make sure any forms or questionnaires are fully completed
- Ensure ID checks are complete, if requested
Confirmation Statement
After placing your order:
- You’ll receive a questionnaire to complete
- Ensure you have received and successfully submitted your questionnaire
- Check for any follow-up emails requesting additional information
What happens next?
Once everything is complete, we’ll file your confirmation statement and send you an email confirmation.
Dormant Accounts
The process is similar to a confirmation statement:
- If you are within your filing period, you’ll receive a questionnaire
- To check whether your filing period is open, search for your company name on the public register. You will need to look for the “made up to” date and confirm that it has passed
- Complete and submit it in full
- Check your emails for any additional information requests
What happens next?
We’ll notify you by email once your dormant accounts have been filed.
Transfer or Issue of Shares
After placing your order:
- Check for an email from our team requesting the necessary details of your transfer or issue
- This includes the details of shareholders and how many shares you wish to transfer or issue
- Provide all required information as accurately as possible
- We will most likely request ID and proof of address, so make sure you have this prepared
- Once confirmed, the team will draft the necessary documents and send them to you via email for review
- You may be required to sign certain forms via DocuSign- check the instructions thoroughly to ensure you haven't missed a step
- Keep an eye on your inbox for updates or follow-up questions
What happens next?
Our team will process your request and keep you informed if anything further is needed.
Company Name Change
For a company name change:
- We’ll email you with drafted documents for your review
- You’ll be asked to confirm that the details are correct
- Follow the instructions provided to approve the change
What happens next?
Once you’ve confirmed, we’ll proceed with the filing and update you by email when it’s complete.
ICO Registration
- We will send you a short questionnaire to complete
- Complete and submit it in full
- Check your emails for any additional information requests
What happens next?
Once you’ve confirmed, we’ll proceed with your registration and email you when it’s complete.
Still waiting?
If you haven’t received any communication:
- Double-check your spam/junk folders
- Ensure you used the correct email address when placing your order
- Contact support if you’re unsure or believe something is missing
Keeping track of your emails and completing any requested steps promptly is the quickest way to ensure your order is processed without delays.