Track a Service Order
A guide to help you monitor progress of your service order.
General tips for all services
- Check your inbox (and spam/junk folder) regularly
- Look out for emails from our team requesting information or confirmation and respond promptly to avoid delays
- Make sure any forms or questionnaires are fully completed
- Ensure ID checks are complete, if requested
Confirmation Statement
After placing your order, you’ll receive a questionnaire to complete:
- Ensure you have received and successfully submitted your questionnaire
- Check for any follow-up emails requesting additional information
Once everything is complete, we’ll file your confirmation statement and send you an email confirmation.
Dormant Company Accounts
If you are within your filing period, you’ll receive a questionnaire:- Complete and submit it in full
- Check your emails for any additional information requests
We’ll notify you by email once your dormant accounts have been filed.
Transfer or Issue of Shares
After placing your order:
- Check for an email from our team requesting the necessary details of your transfer or issue or shares
- Provide all required information
- We will most likely request proof of ID and address, so make sure you have this prepared
- Once confirmed, the team will draft the necessary documents and send them to you via email for review
- You may be required to sign certain forms via Docusign
- Keep an eye on your inbox for updates or follow-up questions
Our team will process your request and keep you informed if anything further is needed.
Company Name Change
We'll email you with drafted documents for your review.
- Confirm that the details are correct
- Follow the instructions provided to approve the change
Once you’ve confirmed, we’ll proceed with the filing and update you by email when it’s complete.
ICO Registration
We'll send you a short questionnaire to complete:
- Complete and submit it in full
Once you’ve confirmed, we’ll proceed with your registration and email you when it’s complete.
Still waiting?
If you haven’t received any communication:
- Double-check your spam/junk folders
- Ensure you used the correct email address when placing your order
- Contact support if you’re unsure or believe something is missing
Keeping track of your emails and completing any requested steps promptly is the quickest way to ensure your order is processed without delays.